Shipping policy

ORDER PROCESSING:

Please allow 1-2 business days  to process your order. Expect an email within 1 to 3 business days to know your order is on the way!

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 10:00 am during store hours 9:00am - 5:00pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping option	Estimated delivery time	Price
Standard	3 to 8 business days	Calculated at Checkout
Buy 2 + Get FREE SHIPPING	3 to 8 business days	$0.00
EXPRESS	1 to 2 business days	Calculated at Checkout

Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@burrobag.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@burrobag.shop..